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Operations Director

Job Reference
Permanent Full Time
Buildbase Partnering
Closing Date

Operations Director - Nationwide

We are Buildbase

Part of Grafton Group PLC, Buildbase is the third largest supplier of building materials in the UK, operating through a national network of over 180 branches employing c2,500 colleagues. As an overarching business, Buildbase comprises a number of individual brands which include Buildbase (core building materials), Hirebase, Electricbase, Showroom and Supply Chain Solutions. 

About Buildbase Supply Chain Solutions

The Buildbase Supply Chain Solutions team (Public Sector) have transformed how public sector contracts are supported. We pride ourselves on delivering both exceptional customer service and innovative solutions to deliver against our customer requirements including pop-up stores and industrial vending machines to provide what they need, when they need it. Using our extensive knowledge and experience we service over 200 customers with everything they need to succeed. As a market leading company who provide market leading customer service though our dedicated c120 colleagues, we think big and deliver bigger. 

The Role of Operations Director

This role will have responsibility for all Partnering operations throughout the UK. You will ultimately be responsible for all customer relationships and retention plans within the Buildbase Supply Chain Solutions team and be line manager to the divisional account directors and their teams. You will be responsible for managing resources, developing effective service delivery mechanisms, whilst maintaining a high standard of operational procedures in line with our customer contracts and company requirements. You will always need to meet and exceed our customers’ expectations through the provision of industry leading customer service and innovation - building a loyal base of customers that are consistently happy with the product and service that Buildbase is providing.

We are happy to discuss the possibility of working flexibly. Please talk to us during the interview process about what works for you. We can’t promise to give you exactly what you want, but we do promise not to judge you for asking.

What you’ll get in return

  • 23 days annual leave, plus bank holidays
  • Company Car
  • The chance to join Grab – our one stop shop for all things discounts, benefits, communications and recognition
  • Company bonus scheme
  • A contributory pension scheme
  • Awards where our colleagues are recognised quarterly and annually
  • A generous staff discount scheme
  • A range of training and development programmes to help you progress your career

Our Values

We have a set of values which we strongly believe in. If they speak to you then we have something in common!

We have the know-how We get stuck in We stand together We get it done

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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Please note that we reserve the right to remove this advert or change the closing date, dependent on the level of response received. You are therefore advised to submit your application at the earliest convenience.

We are an equal opportunities employer, if you are invited to intreview please let us know of any reasonable adjustments you require.